常见问题

下面是一些我们经常被问到的问题的答案。 如果您有问题，我们鼓励您查看您的问题是否在这里得到回答。 如果没有列出，或者如果您需要进一步澄清，请随时致电我们。 7288

如果我收到可疑邮件该怎么办？

If you get an email with an attachment that you weren't expecting, DO NOT open it! 与发送文件的人交谈，以确定该文件实际上是安全的。 If you are unable to verify that the file is safe, don't open it and notify us and we will help analyze the file.

如果您收到一封电子邮件，要求提供敏感信息、登录信息或其他任何看起来不寻常的信息，这可能是网络钓鱼企图。 Remember, you should 从来没有 send passwords or other sensitive information over email. If you suspect that the email is a phishing attempt (trying to steal your information) please report it to us ([email protected] or ext 7288) or Central IT ([email protected]) and mark the email as phishing. For more information on detecting or reporting phishing emails, please visit the Information Security Office's Phishing Page.

如何安装网络打印机？

由于我们的打印机管理系统，安装打印机比以往任何时候都容易。 To use the printer management system, open Internet Explorer (unfortunately this does not work in Chrome or Firefox right now) and go to https://weberstate.printercloud.com/. 登录后，导航到FS文件夹，找到您想要的打印机所在的大楼和楼层。 这应该会显示出地板的地图，你可以从地图中选择你想要的打印机。 点击打印机，点击安装按钮。 打印机应该安装好并准备好使用。

My H: or I: drive didn't show up. 我该怎么办？

There are a lot of reasons that a network drive didn't show up. 首先检查你是否已连接到互联网。 你可以去任何一个网站做这件事。 If you are connected, but still are missing a drive, look on your desktop for an icon named "Map FS Drives." 双击此图标，并尝试再次找到您的网络驱动器。 If your internet is down or Map FS Drives didn't work, it is probably time to give us a call.